I'm a bit late to the party, but I just used the Be My Eyes app for the very first time, and I'm very glad I did! I had actually gotten it right when the app came out, but hadn't needed to use it until just a bit ago. I own a Windows 7 64-bit pc, and for whatever reason, it locked up, and it wouldn't reboot. It kept coming to an error screen and I didn't know what to do. I have enough vision that I can tell it was an error message, because the background color of the screen was different than the screen I'm used to. So, what to do? No sighted help was around...so I tried rebooting a few times, still no luck. Can you guys see where this is going? Sure you can. Then, it hit me...give the Be My Eyes app a try. I had had it for quite a while and if there was ever a need to use it, now was the time. So a few short seconds after connecting to the first available helper, I was connected to a dude in Turkey of all places. I explained the issue, and with my help we were able to determine that the pc had locked up, but it could restore from a previous restore point. So, I pressed the enter key, and the restore process started. So we chatted away for a couple minutes, taking a look every so often at the process. A couple minutes later, the machine rebooted, Windows 7 came up just fine, and I'm using the very pc that had locked up a bit ago to write this post. Believe me, I was greatful, and let the guy I spoke to know, for sure. So, if you're reading this, and have doubts about the app, this is my way of encouraging you to go get it. I know there's a certain segment of the blind population that is dead set against asking for help, and believe me, I fully understand it. I've always had a bit of trouble asking for help. But I didn't see any other way of getting help, because there isn't a whole lot of sighted help in the area, so I'm so thankful to the Be My Eyes app. Trust me, it saved the day for me!