Hi all! I am having issues with touch ID. I just got a new iPhone 7 last week. When I create a fingerprint, it does work, but I can go to unlock the phone one time and it won't let me. I try the 5 times it lets you and it makes me enter my pass code. Then I can try the next time, or lock my phone when it acts up before it has been done 5 times, and do it, and it will work that time. So for now I have it disabled. It is just inconsistent as to weather or not it'll work, it's just weird! My question is, should I talk to Apple about this? I had no issues with touch ID with my 6s, none at all! It worked flawlessly on that phone, so I'm not understanding the issue with this phone!
I do use an otterbox case, but like I said with my 6s I had no issues with that phone with the case on. I would like to use touch ID, and I wouldn't think it would have been a better touch ID system with the 6s, this phone is newer! Any thoughts or ideas?