Note for UK users of apple devices and the new paramount plus service... No audio description.

By The Oliver Kennett, 22 June, 2022

Forum
tvOS and Apple TV Apps

Hi everyone,

So was excited to learn paramount plus is now in the UK. I was, however, horrified to discover that neither the integration into Apple TV app nor the stand alone app provide audio description, as is found in the US version of the service.

I'm uncertain if it works on other non-apple devices, but it certainly isn't yet an option here.

I'll keep this thread updated but also, if anyone else has got it working or can say if paramount is offering AD or not, please chime in.

Thanks

ollie

@OliverKennett

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Comments

By Charlotte

11 months 2 weeks ago

I expected the PP shows with AD in the US to have it here in the UK. But so far today, the only one I have found with it is Discovery season 1.

I only seem to have season 1, although I expected all 4. Maybe they are adding things slowly?

I will be very upset if the US shows with AD aren't available with it here.

By The Oliver Kennett

11 months 2 weeks ago

That's great. Just checked it out myself here on Apple TV though, interestingly, audio description only seems to be available through the paramount app and not when playing through the Apple TV app. In fact, there are several languages/audio tracks, that don't appear as an Apple TV channel, but do within the Paramount app.

This is encouraging.

I am finding, however, to interact with the audio options I'm having to change VoiceOver to follow focus rather than direct touch. I've got the old 4k with the stupid little Siri remote, so that is something for people to be aware of.

It might simply be that they are behind on the catalogue and haven't yet migrated all audio tracks and languages over. Fingers crossed, anyway.

By Charlotte

11 months 1 week ago

I emailed and got nothing back so let my week's trial lapse. I really wanted to watch Strange New Worlds, but it wasn't ever described.

I could only ever get season one of Discovery to. Disappointing! I watched season 1,2 and 3 with no probblem at all on Netflix.

By The Oliver Kennett

11 months 1 week ago

I did get a reply and it was the canned: Thank you for your email and we understand it is frustrating... Blast blast bla... We will let the appropriate department know... Black black Black.

I'm just hounding them on twitter with every tweet they put up. The worse we can make them look the quicker they'll get on it but, same, I've let my free trial expire so testing for it in the future is going to be an issue. I think you might be able to get a second trial if you get the actual app, if you used the apple channel, or vice versa.

Check out audiovault.net in the meantime. They'll most likely have the new Star Trek soon as the series, I believe, has finished.

By elliot2012

4 months 2 weeks ago

Hi, just got access to Paramount Plus for free via my Sky subscription. Have downloaded the iOS and Apple TV app but probs not a lot of point if nothing on there has audio description. Has anyone got any update on this please? Thanks

By The Oliver Kennett

4 months 2 weeks ago

As far as I can tell, still nothing. Write to them. They have audio description in the US. I am pestering them on twitter, but they just ignore me now. Bell ends.

By elliot2012

4 months 2 weeks ago

Oh okay thank you, yeah I can’t seem to find it on there either. Pretty poor that there is still no audio description this long after launch. Especially as it is available in the US.

By The Oliver Kennett

4 months 2 weeks ago

I used the US one for a while using a VPN but, though there is audio description on mos of its content, the interface to turn it on and off was pretty ropy.

By gailisaiah

4 months 2 weeks ago

How do you turn on audio description in Paramount. Can't seem to find it anywhere. Thanks.