The Accessibility Bugs in iOS 11 for Blind and Low Vision Users; From Serious To Minor

Member of the AppleVis Editorial Team

Today brings the release of iOS 11. And, as is generally the case with major updates of iOS, it comes with some new bugs for blind and low vision users. So, to help you with making an informed decision as to whether to update your device, we bring you here, details of the bugs that members of the AppleVis Editorial Team have identified during their own testing of iOS 11.

As is now our routine practice, each bug has been given a severity rating; these ratings are based upon what we believe to be the implications for accessing and using iOS features and functionality and the level of impact on the overall user experience.

If you have not already updated your device to iOS 11, we strongly recommend that you read through this post and any comments before doing so—as this will allow you to make an informed decision on whether to install iOS 11 at this time. This is particularly important for those who use and rely on braille displays, as there are some significant problems in this first release of iOS 11 that we believe you should be aware of before updating.

As we always stress, we can make no claims on the completeness or accuracy of our testing. We are only a small team, and it is simply impossible for us to test all devices, configurations, applications, and use cases.

Some of the bugs listed below will be specific to a certain device, configuration, or use case. So, it is entirely likely that you will not encounter all of what we list; and it is also very likely that you will encounter bugs or regressions that are not mentioned here.

To help us ensure that the information on this page is as complete and accurate as possible, we would appreciate feedback from those who have installed iOS 11 —both to confirm whether they are encountering the same problems (or have found workarounds), as well as to let us know of any additional issues that are not on this list. Of course, it’s even more important that you let Apple know of any additional bugs that you find (they already know about the ones currently listed here). This post explains why you should report bugs directly to Apple, as well as the best ways to do so.

With all of the disclaimers out of the way, here are the new bugs for blind and low vision users which we believe to be present in iOS 11:

Serious Bugs

  1. When using a braille display or braille keyboard for text input, if you type quickly, the translator will not recognize all text typed. We have observed this behavior occurring both with US and UEB braille, and with both uncontracted and contracted 6-dot input. The longer the string of text entered, the more characters the translator will miss.
  2. When using the VoiceOver Actions Menu to delete a conversation from the Messages app, it is not completely removed from the list of message threads. In it's place will be left a “broken” item in the list which VoiceOver announces as “null”. Whilst in this state, the message list will not update to display or give access to any new messages; to resolve this, you will need to close the Messages app via the App Switcher. To avoid this problem, we recommend that you use the “Edit” button to select and delete conversations and not the Actions menu.
  3. There are multiple issues when attempting to read a PDF file with VoiceOver. These issues are sporadic in nature; problems our team has identified include:
    • Upon opening a PDF document, the document sometimes is not seen by VoiceOver at all;
    • PDF documents sometimes are not read in their entirety by VoiceOver;
    • An inability to swipe around the screen to locate the beginning of a document, necessitating that VoiceOver users explore by touch or use the “Headings” Rotor option to attempt to locate the text; and
    • An inability to consistently navigate PDF documents by heading, even when headings are present.

Moderate Bugs

  1. When using a braille display to edit large blocks of text, you may find that the braille cursor and VoiceOver both become sluggish if you try to move the cursor to a different place in the text.
  2. When you have both VoiceOver and Zoom enabled, you cannot enter “Edit” mode on the Home screen—meaning that you cannot delete or organize apps/folders.
  3. When both VoiceOver and Zoom are enabled, the behaviour of multitouch gestures (typically those which have you use 3 or 4 fingers) is inconsistent and unreliable.
  4. If you use the VoiceOver Actions Menu in the App Switcher to close the app that you were just using, you will commonly find that your device will crash and respring. This does not occur if you close other apps.
  5. As of iOS 11, Home Screen icons are managed using a new “Drag” option accessed through the VoiceOver Actions menu. If you start performing a drag, and then use the “Cancel Drag” option from the Actions Menu, you will commonly find that the item initially marked for dragging ends up in a different location on the Home Screen to where it was at the start.
  6. You can no longer use the “React” option from the VoiceOver Actions Menu on notifications of new messages. If you use the “More” action to interact with a notification; the resulting page shows the message and a reply field. The Actions Menu can be accessed here on the body of the incoming message and includes “React”, but double-tapping on this does nothing.
  7. After using the “More” option from the VoiceOver Actions menu on a Lock Screen notification, you may find on occasions that 1 or more other notifications which were previously listed on the Lock Screen are now gone.

Minor Bugs

  1. When on the Lock Screen or Cover Sheet (formerly the Notifications Centre), flicking up or down with 1 finger on the “Page x of 3” control no longer moves you between pages. The control itself will change (for example, from “Page 2 of 3” to “Page 1 of 3”, etc.), but the page itself does not change.
  2. When VoiceOver speaks a notification when it initially arrives, you may find that on occasions part of that announcement will be “in 1 minute”, rather than “now”.
  3. If you are playing audio through an external device, the “Playback Destination” button on the Mini Player screen of the native Music app no longer includes the name of the destination device (although this information is visually present on screen, it is not spoken by VoiceOver).
  4. In the Files app that is new in iOS 11, the VoiceOver Actions Menu for files and folders includes two separate instances of “Delete”. In some instances, one of these will be “Delete Now”; on other occasions, both will be “Delete”.
  5. After performing a search in the App Store, VoiceOver will behave as if the list of Trending Searches is present at the end of the list of search results. This is not the case; this list is not visually present on screen, and apps reported by VoiceOver as being in this list cannot be accessed. Note that the list of Trending Searches is present and works as expected before you perform a search.
  6. When you first go to the Apps; Games; or Updates tab in the App Store, you should find a “My Account” button near the top of this page. However, if you swipe some way through the list of apps shown on this page, you will find that this button can no longer be located (either by swiping or touch). To temporarily resolve this issue, we recommend that you double-tap with 1 finger on the Status Bar.
  7. When reading text that includes the “£” symbol, VoiceOver speaks this in the form of “Pound Sign 10” rather than “10 Pounds” (note that this is the symbol for the UK currency).
  8. On the Emergency SOS settings screen (Settings > Emergency SOS), there is an unlabeled element immediately after the “Emergency SOS” heading. This is a graphic showing the location of the Power button, but it is not spoken at all by VoiceOver.
  9. On occasions, audio will begin to break up and “crackle” (this has been seen with the device's internal speaker, and when playing audio through a connected speaker or headset). We have found that toggling VoiceOver off and back on again will typically resolve this issue.
  10. VoiceOver no longer provides feedback when using the physical buttons on a device to change volume.
  11. When bluetooth is enabled, but no devices are connected, VoiceOver will announce “Bluetooth Connected” when focus is placed on the bluetooth icon in the Status Bar. In this scenario, VoiceOver should preferably announce “Bluetooth On”.
  12. This behavior itself is not new in iOS, but we have detected what we believe to be a slight increase in the frequency of voiceOver becoming unresponsive and needing to be restarted to resume normal working behavior. In particular, it seems more common that spoken output from VoiceOver will stop, but the other VoiceOver sound effects continue.

If you encounter any additional accessibility bugs in iOS 11, please let others know by posting a comment below. When doing so, please provide as much information as possible so that others know exactly what to expect; when and where the problem occurs; and any possible workarounds you have found.

Changes, Not Bugs

As is common with major OS updates from Apple, a few changes to VoiceOver behavior have been made in iOS 11. The first time that you encounter one of these and find things not working as you expect, you might reasonably believe that something is broken. so, to help avoid this, here are some of the more notable changes that we are already aware of:

  1. You now need to set the Home Screen to “Edit” mode before the VoiceOver Actions menu is available in full on app and folder icons. This is achieved by placing VoiceOver focus on to any Home Screen icon, and then performing a 1 finger double-tap and hold until VoiceOver announces “Started editing”. The Actions menu will now have the option to “Activate” (which is used to delete an app) and “Drag” (which is used to move and organize icons).
  2. In some apps (notably the Mail app), the last used option from the VoiceOver Actions Menu is persistent as you move VoiceOver focus between items. For example, you may use the Actions Menu to delete an email. With VoiceOver focus now on another email, a double-tap will also delete that email. Until you get used to this change in behavior, we would suggest that you check that the Actions Menu is definitely on your desired option before double-tapping. This need for some care is exacerbated by the fact that this pattern of behavior is not currently consistent across the OS and apps.
  3. In Safari views embedded within other apps, the positions of the address field, Reader button, and Done button have changed. Reader is now on the right, whilst Done is a little tricky at times to locate by touch. We recommend that you use a two-finger scrub instead, or touch the address field or Reader button, then swipe right.
  4. In Mail, double-tapping the body of a message when composing an email now puts you at the start, rather than at the end.
  5. The Status Bar can no longer be located by touch when in a Home Screen folder.

One final observation that we wanted to make in this post, is that our testing has suggested that the display of notifications on the Lock Screen is not completely consistent or reliable. If you believe that there should be more notifications displayed on the Lock Screen, then one suggestion is to use a 3 finger swipe down on the Status Bar, as we have found that on occasions this will reveal additional notifications. However, do not be surprised if when accessing the Cover Sheet (the new name for what was the Notifications Center when your device is unlocked) you find notifications that were not displayed on the Lock Screen. We have no reason to think that this is a VoiceOver-specific problem, but wanted to mention it here as it might be easy to assume that it is.

To close, we want to stress that based upon our own experience with the iOS 11 beta cycle, Apple's Accessibility Team has strived to make the final release as free of bugs as possible for blind and low vision users. Naturally, it is disappointing to be reporting that there are new bugs, but it is our expectation that Apple engineers will be working hard to resolve these and the other outstanding bugs as soon as possible.

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168 Comments

#51 holding off

Thanks to the braille bug and the fact I enjoy using my Smart Beatle with my iPhone, it appears I am going to have to hold off until the next update. I appreciate everyone who works so hard on compiling these bug lists so all of us can make informed decisions, even if those informed decisions mean not updating like I'd really like to. My inner nerd hates this, but my logical brain knows it's best and hopes the first patch to iOS11 will come soon.

#52 A Drag and Drop Suggestion

Club AppleVis Member

To those who may be a bit leary of using the new drag and drop feature for fear of accidentally getting into the 3D shortcut menu, remember you can change the sensitivity of the touch on your device to make it harder to get into 3D menus. Go under Settings, General, Accessibility, and look for 3D Touch. Hope this helps.

#53 Tips for using Siri Voice as Voiceover Voice

Club AppleVis Member

For those who wish to use the new Siri voices in Voiceover, go to Settings, General, Accessibility, Voiceover, Speech, which you will double tap. Swiping left to right will first bring up your default settings for your default voice. Since I am in the U.S., I am going to use English for my examples. If I wanted to download the Australian Siri Female voice, I would swipe left to right till I heard the first voice name and double tap it. It will bring up all English voices available. If they are not already on your iPhone, it will give you the size of the voicewhen you swipe to it, and another swipe to the right will give you the option to download the voice. I would first find the Australian Siri Female voice in the list, flick again to the right, and double tap to download it. After it is finished downloading, I would then again find it in the list under Australian voices, and it should read, for example, "Siri Female ... button." Double tap on the button. You'll see a few options: Edit, Siri Female, and Play Sample. I would suggest first trying the "play sample" button. If you decide you don't like that particular voice, would rather try a new voice, and want it off your device, make sure Siri Female is highlighted, then use your roter to go to and delete the voice. If you do like the voice, double tap on Siri Female which will then select the voice. If your roter is set to the default voice, it will change immediately.

To change a voice in your language roter settings, scroll past the default voice options, and you'll see options for changing your roter voices. Follow the steps outlined above to download the voice. If the voice you wish to use is not already being used when you select it, you will need to navigate to the roter and flick to the voice in order to use it.

I hope this helps.

#54 apple accessibility

Just spoke with a apple person about news app, regarding voiceover not saying unread. She was able to confirm the bug on her iPhone. It is a bug.

#55 Unread news stories

VoiceOver does not announce either read or unread for articles in the News app. As there is now also no visual indicator of the read status; I would suggest that the change in VoiceOver behavior is not a bug, but simply expected behavior under iOS 11.

#56 Initial Findings

I took the time yesterday to do a clean install of the system using iTunes restore. I can confirm a lot of these bugs. The most annoying thing is the poor PDF support. I thought tagged PDF support was supposed to be a big improvement in this release. Sadly, it looks like this feature slipped past quality control. Maybe it will be better on macOS. I also found that the image description feature does not extract text from a PDF file that only contains images.

I'm also experiencing the Siri voice issue. Siri uses the old Nicky or Aaron voices instead of the newer high quality voices. I've tried switching the voice from male to female, but that doesn't work. I've also downloaded the new voices under speech settings and they work with VoiceOver. Unfortunately, they have pretty serious lag issues. I have also tried setting the new Siri female voice as the default for speak screen and speak selection, but this doesn't change anything in Siri. It also appears that you cannot use these new voices with third party apps. I don't know if the support hasn't been coded in or if Apple simply chose not to allow these to be used. Either way, it is disappointing. I'm looking forward to the macOS update. Hopefully it won't be as disappointing as iOS 11.

#57 Maps

Hello,
I’ve noticed that in the Maps app, VoiceOver will not read street names. I tried this feature for New York City, where it should work, and the only thing I would get is no features visible and locale names, then it would say something about possible text and say a few letters. This also happens in other apps where you see the map, such as photo locations. Has anyone else experienced this?

#58 Very unsettled

Club AppleVis Member

Just to add to this growing list, Here are a few things which really dishearten me. Realize that I am going to be productive in what I say below. This is in absolutely no way a means for me to bash Apple intentionally.

That however said, do realize that I'm frustrated, so if part of that frustration leaks through to this comment, I promise it to not be meant personally.

1. One of the things which Anonymouse, as well as Jonathan Mosen both have talked about in the new iOS 11 is the new "Siri intelligence." I'm told that this works with Apple Music, in that while a song is playing, the example given was to ask, "Who is the drummer in this band?" I tried this with about 6 very popular songs: A Hard Day's Night by the Beatles, Take it Easy by the Eagles, Carolina in my Mind by James Taylor, Heart Hotels by Dan Fogelberg, It Must have Been Love by Roxette, and Take me Home by Phil Collins. In all above cases with no exception, Siri told me that she didn't know. One time, she even said, and, I, quote: "Christopher, I'm not that smart." So, yeah... how's this supposed to work?

2. While on the subject of Siri's intelligence, I'm told that Siri is now more contextually aware. The example presented by Jonathan Mosen in his book was that if someone texts you and says, "Hey, I need Jane Doe's phone number, but can't seem to find it. Do you happen to know it by chance?" I can within the message conversation invoke Siri, and say, "What is her number?" It then will give me the number for sed Jane Doe, provided she's in my contacts. I tried this with someone I know for an absolute fact! is in not only my phone's contacts, but even is in my iCloud, and she said, "To whom do you need the phone number for?" That's real contextually smart. Hmm! Wow!

3. I definitely do have the bug with the volume buttons not producing sounds as previously described.

4. What's this thing about the bug being fixed where the phone now will vibrate when on a charger, but it didn't used to? Again, this is something Jonathan mentions in his book. Um, with all due respect, the phone always vibrated for me both when getting a call, and when getting notifications when plugged in. This both was the case on USB, as well as on the wallblock. So, I'm not sure what he's talking about.

5. When I called Apple Accessibility to report some of these bugs, they first told me that they can't do a screen share, as their tools haven't been updated to support iOS 11 yet. OK, I don't get it! Something's wrong with this picture. You're gonna release a version of iOS, but then, not mandate that your employs upgrade their test devices to it to help customers, meaning a lot of the agents I've so far talked to are still on iOS 10. I've not found a single one yet out of about 4 agents who have access to it. Secondly, you're not going to update your screenshare tool ahead of the official launch so that you'll be ready to help customers in need, and be fully prepared? I get that you never! can be fully! prepared, but, come on, something as simple as updating your screenshare tool? OK, I know it's not a snap your fingers, boom! Presto! It's done ordeal, but how am I supposed to show what's going on to them when they can't even see my screen to guide me. One of the agents I spoke with didn't even know that Voiceover was so robust. He actually thought that the only way to move around the screen was to use touch exploration. He knew nothing at all about flicking. He further thought the only way to activate an item was to split tap it. He knew nothing about the rotor, or any of sort. Yet, he claimed to be a senior advisor. Seems a little weird to me, honestly.

6. Twitter and Facebook native integration now gone? What the heck! As popular as both networks are, OK, I don't claim to be the biggest Facebook guy, I mean, OK, I use it, don't get me wrong, but not very often do I post status updates. I'm more a Twitter bird, no pun intended, but I know many who are not at all gonna be happy about this removal. To be completely 100% fair to Apple here, if it was either a security breech thing, or an API which broke, then, OK. I can see it, but otherwise, if that isn't their logic, then what gives, being how popular those services are? What's next? Are they gonna bring native support to Wabo? God I hope not! LOL!

7. Awe! Look at the pertty option. Go under Settings>General. Then, go to the last option there. Shutdown. OK, who's really gonna most likely go all the way into Settings, all the way down to general, all the way to Shutdown, then double tap the power off button just to turn off their device. Especially, considerring that it's still completely possible to do so with the side button being held down. The only! and I do mean, only! logical thing I even remotely! can think of, and before anyone riches me out, change the R to a B, is the fact that, to be fair, maybe they're doing this because on the new iPhones, the power button when held now will activate Siri, therefore, they needed an alternative way to turn off the phone. OK, that's fair. That's the only thing though I can think of why they'd a done this. Aside that reason which makes total sense, if it be their thinking, otherwise, it's pointless in my opinion.

In conclusion, I dunno... I have mixed feelings. I think certainly there are some really really nice features in iOS 11. Enough to where I find it worth updating, but I just hope these bugs will get squashed. I'm sure they will, as Apple has always been fairly good about that in the past, but I confess some of the things listed above do have me a bit unsettled, and admittedly don't sit very well with me.

#59 Problems with Siri voices

Hi,

I've noticed two things:

1. I can confirm that the new Siri voices with Voiceover are somewhat sluggish and after a while something causes them to become corrupted. This is actually a very serious issue as it causes Voiceover to crash so often that the phone cannot be used. I couldn't even power off my phone to restart it, until I was lucky enough between the crashes to change the voice to daniel on my language rota. When the phone restarted, the Siri voice was deleted for Voiceover.

2. i thought we could still use the old Siri voices if we wanted to? Arthur and Martha are the british ones I believe? If so, i can't find those anywhere. I do slightly prefer Martha to daniel and would have had her back in light of the problems with the new voices, but it isn't proving possible.

While I'm writing, the UK currency bug is really very annoying and I would say it was a moderate rather than a minor bug to be honest. The inconsistent behaviour of the actions menu is also getting on my nerves. However, I do like having message previews back, and the new dock for the iPad is great once you master the gesture, which I kept confusing with the one that reads from the top of the page.

#60 silent treatment after update

After updating iPhone 6 to iOs 11: No voiceover speech now. I hear click sounds when dragging my finger across icons etc., but no actual speech. To be clear, I am referring to vo speech, not siri voice issue. Volume control is definately turned up to the max. Sighted verification that VO is on. Sighted assitance to try switching to different voices - still no speech. Called and reported to Adam at Apple Access Line. He says no other report of this problem today. However, I have heard from 3 other VO user with similar experience.

#61 To: M. Robbins

Club AppleVis Member

M. Robbins, if you can force a restart of your phone, that may solve the problem. Also, perhaps your Voiceover speech got muted some how and a two fingered triple tap will fix it. Also, try using Siri to turn Voiceover off and back on again. Sorry, now I'm out of ideas.

#62 reply

FYI. Yes it is a bug with news and voiceover not saying unread. I stated that I spoke with an apple person she was able to create the same problem. She agree that is a bug and will report it. Yes, yes bug. Did I said is a bug.

#63 sorry i dont understand your

sorry i dont understand your reply? the problem you reported is not the problem i am having. it is not that "news and voiceover not saying unread" my problem is that voiceover does not speak at all.

#64 Not sure if this has been mentioned, but

Text selection is unreliable when trying to select text in the mail app. Text selection does not start from where you wish to start the selection. Also, when you are trying to make an apostrophe, it will make a left open quotation-mark or a right closed quotation-mark ‘’. A current workaround is to double tap and hold on the troublesome symbols and then find the correct one via the alternative characters. The apostrophe bug seems to be in every edit field.

#65 Drag and drop

An interesting post. I am still in IOS10 land, and the main query holding me back is with regards the drag and drop feature. Are we saying this will now be the only way to arrange apps? In previous versions of IOS (back when i was using the 4S) i absolutely hated dragging apps around, just couldn't seem to get away with it and admit to asking sighted people to move apps for me. I really welcomed the procedure IOS10 allows where one simply flicks up/down to rearrange apps/icons. Has this now disappeared again or have i misunderstood the whole point of it? Thanks in advance for putting me right.

#66 no announcement of control center when opening it

Hi, OK a minor issue, but if I 3 finger swipe up to open the control center ios used to say control center now it just opens and reads the first toggle in the control center, minor yes but a bug.
regarding the phone vibrating on charge, the bug that has been fixed is that if you connect the phone to a charger or it powers on from dead while charging the phone will vibrate when the charger connects and the noise plays that is the issue that has been fixed.

#67 dragging and dropping

honestly I don't know why people are getting so hung up about this drag and drop feature,
the feature might be referred to as drag and drop but for VoiceOver we don't have to drag icons around like in the bad old days, basically we tap and hold on an icon making sure not to trigger 3d touch or you can turn it off totally under accessibility if needed, anyway once VoiceOver goes into edit mode you then flick up to select to drag a particular icon then find where you want to put it and again flick up or down to choose the option you need, seriously people read the blog post on ios 11 accessibility features, it explains the process very clearly, really it hasn't changed two much since ios 10 apart from having to hold on an icon first before being able to start the move process.

#68 VoiceOver Speech is quiet in this update

I too, have found that VoiceOver volume is quieter in this update. I've tried it with the Siri voices, with Samantha, and with Alex, but its the same thing. I use a ComPilet Air II with my hearing aids, and normally volume 1 to volume 6 is just fine when its connected, now I have to turn it up to 12 or 18.Not much of a problem, unless I want to Listen to music or VoiceDream where the voices are much louder.. I really hope this is fixed in the next update. I also hope Braille is better in the next update. I just got a new display and was hoping to use it more, but it will be harder with the update as is.

#69 To: M. Robbins

Club AppleVis Member

M. Robbins, I understand. I didn't say anything about the News app. That's a different post. I was giving you options to try to recover your Voiceover voice. Go back and read the last post I wrote. It's just a few suggestions for things you might try to get Voiceover working again.

#70 To people who can't hear speech after upgrading to iOS 11:

Hello,
If it happens that you cannot hear Voiceover after upgrading to iOS 11, try increasing the volume of Voiceover by using roter because it is set to 0%.
If you previously, on iOS 10, had the volume set to 1%, that will now count 0% and as a result, voiceover will be muted and you will not be able to hear it.
Using the roter, you should be able to increase it to a satisfactory level to start using your iPhone. I faced this problem on mine, and even a friend of mine had this problem too and we fixed it through the explanation I wrote above.

#71 Exactly my point

I have been meaning to say the same thing, my friend. The good thing about dragon drop is that now we can move multiple apps at a time.
Changing the subject, I have noticed that some people are asking the same question over and over again and I have seen that The answer has been provided as many times.
People should read through the conversation thread to make sure that their question is or is not yet posted or, , Better yet, answered.

#72 Another possible bug with the App Store

I may have found a bug with the App Store. When you double tap on updates, it does not refresh automatically. You have to do if three finger swipe down several times just to get it to recognize there is new updates.

#73 notifications on the lock screen

Club AppleVis Member

Another bug I noticed is voiceover doesn't automatically speak notifications when they come in on the lock screen despite having speak notifications on in voiceover settings. Has anyone experienced this?

#74 crashing siri voices definitely should have been listed under se

I encountered this bug last night, and boy, it was a doozy to deal with. My phone essentially rebooted itself and there was still no speech. After a few minutes, Samantha started talking, and she's not even a voice in my roter or anything. So, I'm a little disappointed that this bug wasn't even mentioned in the original applevis article since, as I said, I think it should be classified as a very serious bug.

I was having an issue with dictation and the fact that I would have to double-tap a keyboard button to edit what I had dictated, but thanks to a co-worker, I've learned that using magic tap to start and end dictation gets around that particular annoyance.

Apart from the nightmare with the siri voices, the only significant bug I've encountered is with my walkmeter app; not sure if the issue is specific to walkmeter or if it's a voiceover bug, but basicly, what's happening is that while the app is open, VO continually says "no places visible" I tried disabling automatic text detection, but it had absolutely no effect. So, for now, I have to 3 finger doubletap to turn off speech while I'm doing my treadmill walk, and then, when I'm done, I have to turn speech back on and try to find the stop and done buttons while constantly being interrupted by the "0 places visible" message. I'd love to do a screen recording of this bug, but I don't know if I would need to send it to apple or walkmeter.

Anyway, apart from these issues, I'm over-all impressed with IOS 11 so far.

#75 Now that it's mentioned about the VO volume

Club AppleVis Member

You know... now that it's mentioned, I did notice Voiceover is much quieter with the new American US female Siri voice. I didn't honestly test any other's, but yes. I did notice this when listening last night to some stuff on Apple Music. I was like, why in the world is my music so much louder! I thought it was just me going crazy and that my sensitive audio engineering ear was kicking in. Glad to know I'm not actually crazy!

#76 Some more bugs

Club AppleVis Member

Hi everyone,

I don't really know if this is a bug or just me not getting how to do this, but I've had problems with adding contacts to my favourites lists ever since IOS10.x, both on my old Iphone 5s and my iphone SE. I just updated to iOS11 on my Iphone 5s (just to try it out with a phone I don't use that much) hoping this issue would be fixed, but I still bump into the same problem.

So, the short story is: I want to add a number to favourites. I go to contacts, select a contact, swipe down to "add to favourites", double tap that as I should and get the list of available options to add to favourites. There I get the problem. Despite the contact in question having several phone numbers and emails added to their contact card, I can only select a few different things to add to favourites; for instance "message iphone", "call iphone", "video facetime" and "email home". I can not find any way to expand this list of available numbers or emails and don't understand why not all numbers and options are available. This same problem occurs also if I do the action from Phone, Favourites, Add, and then Select a contact.

As I said, I've had this same problem on both phones since iOS10.x an apparently still in iOS11. I find this terribly annoying; not just because I don't always want to ask Siri to quickly call someone, but also because I want to add some people/numbers to my favourites so they can get through even when I have Do Not Disturb turned on. Does anybody know about a fix for this, or is this really a bug? Maybe even a OS bug and not just a VO bug?

This was the very first thing I checked out after updating, so I haven't really had time to explore the rest yet. I can confirm though that the new Siri voices aren't working for me either. I have also tried switching from male to female and back again, and also to other languages (whom my father showed me last week worked even in the beta) without positive result. Very disapointed about this, too, for I really liked the sound of some of the new voices.

The bug volume buttons not making sound when changing volume is true for my iphone 5s, too. Looks like most VO users experience this.

Another volume related issue: Is there anybody else that has found the sound volume for ringer and alerts to be turned down (or up, for that matter) with the volume buttons DESPITE "Change with buttons" being turned off in the Sounds settings? I have had this for ages and I can't figure out why it happens. Turning the setting off should be enough. Apparently not. And I still want the sound to be the same volume regardless of the volume of VoiceOver, music or other sounds.

Another VO bug that is still present (one I've asked about in the Applevis Forum earlier) is the inability to reorder Language on the router. I know this bug has been there, AND been reported, since iOS10.0, but it still hasn't been fixed. As far as I can see, you can reorder all other items on the router except Language.

This is what I've found out so far, after very short testing. Hope someone knows something about the favourites-thing. I might get back here if I bump into other bugs. I'm far from a pro-user, but I know what I want the phone to do a normal day, so in case things don't work, I'll report for sure.

Thanks everyone for sharing your experiences, tips and tricks!

#77 very unsettleing

Even though, there are a lot of improvement to iOS 11, there seem to be a lot of bugs. I am not going to download it just yet. I am probably going to be frustrated with these new bugs. I am just not ready to deal with them yet. I am going to wait for a little while and see what happen.

#78 lock screen notifications

I've noticed this one too! For most apps, I purposely don't have notifications appear on the lock screen, but for Facebook, messages, messenger, and maybe a couple of other apps, I want to hear the notification when it comes in. This seems to be broken under iOS 11; even went into notification settings to make sure things were still set as expected, and everything looks correct. Maybe it is something I need to find and fix in the voice over settings? Anyway, that's definitely something else that should have been listed as at least a minor, if not moderate bug.

#79 A few replies

Club AppleVis Member

Replying to a few items mentioned by other people here:

1. The fact that news articles are no longer announced as being read or unread is definitely not a bug, but rather an intended change in the behavior of the app. This was also changed visually, so the experience for sighted users is the same here. I think it is just as well, because VoiceOver did not do a good job identifying which articles were read or unread in iOS 10 anyway.

2. The volume buttons no longer click in iOS 11. I’m pretty sure this is an intentional change, but I can’t say that for certain.

3. Someone noticed the added option for shut down in general settings. I initially thought that was odd as well, but it turns out that option is necessary for the upcoming iPhone X. That phone does not have a home button, so the user needs to hold down the side button for accessing Siri instead. This, in turn, means that you cannot power down the device by holding the side button, as you do with current iOS devices, so Apple needed to provide another way to turn the device off. I guess adding the option to general settings was the best they could come up with.

4. I agree that this version of iOS is buggier than recent releases, but it is nowhere near as buggy as iOS 8. That was a very bumpy ride, and if you didn’t experience it first hand, then consider yourself lucky.

#80 Do not disturb

I don’t know if this is a bug or not, but it is an annoyance… I have noticed when I’m going somewhere in a car, every time I check my phone once we get somewhere, there’s a notification telling me about do not disturb will not send messages if I’m driving or whatever…, I thought it would be a message that popped up maybe once or twice telling me about the new feature, but it happens every time I go somewhere…. I have that feature set to manual, and off, but it still wants to tell me about the feature every time

#81 Hardware keyboard functions

Another way to access media controls when quick nav is on.is to press control and option.
This works with other functions on the top row as well.

Not as handy.

#82 Okay, how is that supposed to work

Since control+option is the VO keys, how is that supposed to make the media keys work, since f8 is usually the play key, but if you do ctrl+option then f8 that brings up the voice over settings. So, a bit confused.

#83 The “delete” bug in voiceover with bt keyboard solution.

I found a solution which actually makes things productively better. At first I had voice over saying “delete” when I hit backspace. However, it would say “delete” then the word I just typed whenever I’d hit the space bar or a punctuation after the word.
Well, I fixed that by going into verbosity settings and changing the delete verbosity setting so it just makes a sound when I backspace. Funnily enough, which is a good thing, it does not make the sound when I hit space after words either. But, there you go. Yeah, that bug may still be there, but, changing that setting to where it just makes a sound, and a nice little beep at that, appears to have cleared things up.

#84 Control centre not spoken upon opening.

Hi yes I can confirm this bug. Also happens when opening the Notification centre or cover sheet as I believe it's now called with a 3 finger swipe down from the status bar. VO instead reports a seemingly random old notification.
Chris.

#85 Some bugs I have found.

Here are some bugs that I have come across but haven't been mentioned.

  • Lock screen: when 1 or more notifications is showing; a double tap with 2 fingers (magic tap) will show a list of old notifications, but there is no way of dismissing this list. A second magic tap will toggle media playback
  • cover sheet: When opening the cover sheet with a 3 finger swipe down from the status bar, VoiceOver will speak a seemingly random old notification
  • cover sheet: when navigating the list of notifications, VoiceOver can become choppy or unresponsive. Tested with the Daniel voice
  • incoming notifications: occasionally I have found that VoiceOver focus can Jump around when notifications are displayed
  • App switcher: VoiceOver focus can be inconsistent in the app switcher, especially when closing apps. It is possible to close the wrong app
  • app switcher: after dismissing the switcher, VoiceOver can suddenly jump focus to a part of the switcher even though it is no longer displayed
  • When VoiceOver encounters the text string " °C" or " °F" it adds a Zero. E.G 68.3 °F becomes 68.30°F. This seems to occur with all voices
  • When VoiceOver encounters a decimal point and a ° sign in the same text string it does not speak the decimal as it should but instead leaves a pause. E.G 21.4°C is spoken as 21,,4°C
  • Mail app: when in a message, a 3 finger swipe left or right to move between messages does not work efficiently and does not place focus in the body of the message as it used to. This bug has been around since Ios 10.0
  • Mail app: when in a message, the back button does not always display the correct unread message badge
  • maps: when focus is on a map feature and you perform a 3 finger tap, the report of distance between your location and the map feature is broken. E.G a road that is 1.2 miles away is announced as being 53666579 miles away. Now unless I am actually on Mars then this is a bug!
  • VoiceOver settings: navigating around the speech>voice screen does not always work correctly. Specifically: when downloading a voice, certain actions can cause VO to become unresponsive

#86 Suspected Zoom full-screen bug in iOS 11

Full screen Zoom no longer works properly on my iPad Air after the iOS 11 upgrade. iOS 11 Zoom still appears to function OK on my iPhone 6, though. When I enter Zoom with a three finger double tap on my iPad Air, only the lower section of the screen is magnified, leaving a strip at the top of the screen , approximately the depth of a row of home screen icons, unmagnified. I can't pan the zoomed window to reach the top of the screen. I've tried switching to window zoom and back to full screen zoom but am unable to access full screen zoom. Is this an issue that others have found? I've not reported to Apple yet, but will do so soon.

#87 I like iOS 11, but ...

Hi all,
At the beginning I should say that given the news about the betas of iOS 11, I was afraid to install it on my devices. I use iPhone SE and iPod Touch 6g so these devices can have the new system.
I also use Polish language.

After installing, I began to like the system but liking does not mean that I love everything.
What I like:
1. the new way of activating the drop and drag feature. I remember that when I was teaching elderly people on iOS 10, they became anxious when they accidentally flicked up and VO announced the process of reordering their apps.
2. I like that app switcher turns off when all apps are closed. It, however, needs some improvements as after closing an app its name appears again which causes anxiety.
3. I like the files application which may be useful and more comfortable than opening several external drives.
Bugs in my opinion:
1. the way of reading units, now the VO reads e.g. 50 percent sign. It used to read 50 percent, etc. IN the weather app, when I switched off punctuation hours were read without the number of degrees e.g. 10 am: cloudy, etc.
2. The app switcher needs to be polished so that when the last app is closed home screen appears.
3. volume sounds while using physical buttons are necessary but not mandatory.
4. The app files needs to be polished:
A) when leaving a file the app cursor does not go to the previous position, e.g. the folder one browses through;
B) when opening a file, a doubletap gesture doesn’t work. Instead, one has to find the pause button and perform necessary actions.
5. I don’t understand reducing VO volume to 0, a double tap with three fingers stands for it, I guess.

I don’t discuss the way of recognising images as it doesn’t work at all.
These are the hottest, in my view, but important bugs.

#88 iOS 11 full screen Zoom bug - fixed?

After posting about the problem I was having with full screen Zoom on my iPad Air, I decided to do yet another restart of my iPad Air. I held both the sleep/wake button and the home button for five seconds and waited for the iPad to restart. I'm sure I did this yesterday, too, but today, the result is that full screen Zoom is now working OK. I'll have to wait to find out if this is a permanent fix. For now, I have decided not to report a suspected bug to APple.

#89 bug with mail app

Hi all, just noticed this issue in the mail app, if you focus on the search field in the mail app VoiceOver reports that actions are available but it wants to give access to the drag and drop feature which we would normally use on the home screen in edit mode, trying to activate it does nothing apart from make VoiceOver freeze for a few seconds.
also the options to download voices seem a total mess to me, I am seeing 3 or 4 options called siri male and siri female all different sizes no idea which ones the new voices are and there is no option to play a sample for each one.

#90 Confirmation of a couple more

The driving bug will drive me crazy! Am I really going to get that wretched notification about do not disturb while driving every time I go on the Tube? I got it this morning and was hoping it would be something that happened only once, but if the earlier poster is right that is going to be very annoying.

I also can confirm that raising the smart cover on iPad Pro no longer results in Voiceover's speaking the time. This is annoying as I used to find that feature very handy.

#91 To Alex Wallis

Club AppleVis Member

Alex, if you are in your default voice settings, you will see a default Siri Female and Siri Male voice for each language your phone is set up for. For me, I get Siri Male and Siri Female for U.S. English, UK English, and Australian English. My suggestion is either flick all the way through to which version you want or swipe through headings. Hope that helps.

#92 Bad Braille Bugs and one more

1. Using my Fcous blue, and the Apple wireless keyboard, I can't type in the address bar in Safari. The keyboard won't enter text, and I can't use the space bar with dot 7 for baskspace or dot 8 for enter. If the keyboard is unpaired, I can do it in braille, but in iOS 10, I could use either the braille keyboard or the Apple one for any text fields except some password fields where the Apple keyboard would not work.

2. VoiceOver "holds" the braille display. If I want to use another device, I have to turn VO off with the Accessibility Shortcut. Otherwise my Focus will only work with the one device.

3. There is now no way for me to read the battery status for my Apple Watch or paired bluetooth keyboard. It used to be in notification centre but now that's just 3 empty pages.

#93 bluetooth icon bug

Hi, not sure if this has been reported before, there is a bug with the Bluetooth icon on the status bar, VoiceOver always reports it as connected even if there is no device connected to my phone currently. I tried restarting the phone and it even shows connected when the phone has been rebooted and no Bluetooth device has been used with the phone since reboot.

#94 @Alex Wallis

In fact that's another problem, the bluetooth doesn't turn off from the control centre, but you should go to settings>Bluetooth to turn it off manually. You will no longer see the status not connected or connected.

#95 On a 5S it happened

So last night on my 5S, this exact bug happened, and what a scare it gave Hopefully it'll get fixed, so we can take advantages of the Siri voice with VO in iOS in Spanish. I really loved the Siri male voice when I was using it and trying it out!!

#96 bluetooth in control center

Hi, this isn't a bug that Bluetooth doesn't turn off through the control center, instead if you use the control center toggles both Bluetooth and wifi will disconnect the phone from any devices or networks they are connected to but the radios will still be available to connect to new devices or networks. really the toggles should be called something like disconnect Bluetooth or wifi, apple have said this is intentional behaviour. I admit though I hadn't realized the control center toggles were now for disconnection, confusing yes if you don't know in the first place especially when relying on VoiceOver.

#97 Choppy Voice

I have encountered many of the posted issues. Some are minor, some are head scratchers.

The biggest gripe I have is with choppy voices and audio. At first I thought it was related to a specific voice, the new Siri, or specific apps, like Mail, but even after switching to Ava, rebooting the phone, and not touching the mail app, i have had choppy speech, and audio in Music and iCatcher. Toggling Voice Over off and on seems to help, for a while.

#98 bluetooth keyboard work arounds

There seems to be a bit of oddness with the new keyboard changes, as well as a bit of confusion.
I have read a few posts here and have also tried and verified there working.
To reiterate:
At first, we seem to had lost the playback and transport controls to this release. But not so.
Pressing control in combination with the playback or transport key of choice will work. This includes the volume controls as well.

The second work around, which is odd to me is quick navigation off.
Again, this will also bring back the missing functionality to playback and volume.

I am not quite sure why the control applies.
I do not own a mac, and do not know if this may be a compatibility merging to keep voice over consistent.

There has also been a few additional hot keys introduced with this release utilizing the function keys.

I just have not found documentation proving or explaining the changes fully and clearly from apple.
To further compound things, many third party keyboards retain function keys for their own use so one needs to press an additional modifier key to pass the function key through as it were.

There are a few other bugs with the notes app and keyboard where in quick mode off, line navigation breaks and there is no line reading.
This I resolved by changing the channel on my keyboard and then returning to the device channel for my phone. It can also be resolved by switching off the keyboard's power and back on.

And as said before, it is now possible to wake up the phone using a password from the keyboard provided quick navigation mode is off.

I am hoping people will report more regarding the keyboards to help out as well as things are found.
My testing has been done using a Logitec K480.

#99 reordering songs from my playlist using the music app

Have you guys noticed on the music app when you try to reorder a song from a custom playlist I try to reorder the song by double tap and hold and try to wait for the sound, but there is no sound, and there is no way to tell where you’re moving song from or move to something.
I told the accessibility people from Apple to help fix that issue, and I said that in the Feedback app when I got the final version. Hopefully they will fix that issue soon Because I use this a lot!

#100 To add to the above post

Club AppleVis Member

I don't think this is an accessibility issue, but when you go to your downloaded music and select songs, it sorts by artist. When you select artist, it displays by songs. Also, when you use another audio app to listen to content, when you exit the app, either nothing will happen or a completely different song will be playing from your music library. Hope that made sense. Also, if you have a song playing and then close out the Music app in the App Switcher, a completely different song will start playing if you magic tap. Of note, this happens to me with and without shuffle turned on.

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