Better communication channel to Apple QA and developers?
By Roland, 15 February, 2014
Hi, I was wondering if there has ever been an attempt to set-up an efficient communication and feed back between forums like this one and the people at Apple.
The reason I am asking this is that there are currently several ways to submit bugs. As a developer I can use a bug reporting system. As a user I can write emails to access......@apple.com but I am not even sure if these are processed at all.
Speaking from my own experience I have reported about 10 bugs to this email address which are 100% reproducible and for which it takes less then 30 seconds to observe them. Reporting was done in short form making it easy fro the reviewing person to process it further. None of these bugs were addressed in recent releases of OS X or IOS. While we certainly can not expect Apple to give such reports the highest priority and while it does take time to turn such reports into developers tasks I would expect some feed back like "Bug confirmed and added to bug list".
By the same time I expect this email channel to be of high volume binding more resources than necessary at Apple.
Therefore I would think that it would be a good idea to contact apple with the idea of compiling bug digests and report them in a distilled form including all the information developers need to work on them.
Apple has such bug reporting system for developers (which I find quite inaccessible by the way) and this would probably the best place to do this. On the other hand such reports should be treated with some higher priority as they are the result of compilation and cummulation i.e. Apple can be sure that the things reported are really a problem and not - for example - a user or single machine problem.
Such arrangement would be beneficial to everyone and the only thing it takes is to get in personal (not automated) contact with a responsible person who could take such decisions.
Any thoughts on this?