So I realized something. A few times I have had issues directly resolved by customer relations. For example, my MacBook was being shipped to an Apple store. The policy is that a customer can only pick up a fixed device at a store (if left at a store). When talking to customer relations, they were able to divert the computer directly to my house as a way to resolve the issue and "make me happy" as the rep put it.
Today, I called apple (1800-69-27753) and asked to be transferred to a customer relations rep. I explained the reason for this was a complaint regarding voiceover bugs that have not been fixed and seem to plague visually impaired and blind user year after year. The normal customer service rep did not understand what voiceover was, but transferred me to customer relations anyway. Once there, I explained that I am an iPhone user, that I have been suffering from a great number of issues as a blind user. These are directly due to bugs within the voiceover software built into all ios and mac device. I explained that there are issues such as focus going haywire in safari, and issues with navigation becoming impossible due to voiceover freezing. I also explained that sometimes, I had to restart the iPhone (5-6 times a day at times). I explained that as a blind user, I was frustrated at reporting many of these bugs, and them not being resolved (after years for some). I also explained how I was not the only individual who had these issues.
Further, I explained that I appreciated Apple's efforts to making their devices and software accessible. However, many things had become unusable due to voiceover bugs not getting fixed. I stated that I frequent a website called www.applevis.com and how many individuals have discussed these bugs, expressed frustrations, and worry over reporting bugs and not getting any resolution.
The rep provided me with her information, but also stated that she would reach out and call me within a few days. She also stated that she would be coming onto the applevis sit to explore some of the issues I stated we as sight impaired users are experiencing. She also stated that she hoped that more individuals would call customer relations directly to express frustration as it will provide greater incentive to have the problems resolved.
What do you guys think? This is what I did and am suggesting to you. As I stated, the customer relations seems to have a great deal of power and they are directly involved in resolving customer problems.