I am a masters student and researcher studying transportation network companies (ie. Uber, Lyft, SideCar, etc) and accessibility in preparation for creating regulatory framework that protects and improves transportation for persons with disabilities, including blind and low-vision users.
I am interested in hearing from you all about the accessibility (or lack thereof) of the apps, specifically Uber and Lyft's apps.
- On a scale of 1-5, 1 being completely inaccessible and 5 being completely accessible, how would you rate the Uber and Lyft apps for low vision or blind users?
- What qualities makes these apps accessible to you? What qualities make them inaccessible to you?
- How could they be improved?
- If you have experience on the android apps too, I would be interested to hear how they compare in terms of accessibility with the iOS apps.