Help, Command key not working on magic keyboard

By Techteach, 28 March, 2022

Forum
Hardware and Accessories

Hello,
A student of mine uses a magic keyboard with his ipad pro 11 inch. The command key is not working on his keyboard. I have paired other devices, and they work fine. Does anyone know if there is a firmware for the keyboard? I see some issues with this keyboard from IOS 14, but he is up to date at 15.4.
Thanks,

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Comments

By Dave Nason

1 year 6 months ago

Member of the AppleVis Editorial Team

Hi. The first thing I would check is whether it is just one of the Command keys or both. The keyboard has one either side of the spacebar.
If both are broken, it’s likely software. If only one is broken, it’s very possibly a hardware issue.
I’m not aware of any way to do a firmware update, so if that’s needed I would recommend contacting Apple support.
Dave

By Void

2 months ago

I’ve had this problem with several keyboards with several iPads. Both work fine at first. then after a while, voiceover still reacts, but I can’t swipe through the list and voiceover acts like there’s nothing on the screen. Voiceover continues working only when I go back to the home screen. I’m running the latest version of iPadOS 16 on an iPad Air fifth generation and the ZAGG pro case. Has there been any new information?