Issue regarding Whatsapp Call

Forum
iOS & iPadOS

Dear all,
Since the upgrade to IOS 13.1.2, I have been having issue with voiceover after ending any call on whatsapp. After I end the call or the other person ends the call, voiceover will stop responding and my phone will get hang. This will last for about 10 minutes. Any solution to this? I have tried pressing the home key + power key but it takes a while for the voiceover to respond.
Is anyone facing similar issue? Thanks

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Comments

Submitted by ming on Friday, October 25, 2019

hey~ I found this issue as well.
but, it is not just only in whatsapp.
anything like facebook messenger, skype.... essectra.
the third party calls are having issue with voice over.
and I think it is one of the issue need to be fixed hopefully in 13.2

Submitted by DrummerGuy on Friday, October 25, 2019

I have had come across this problem way even before iOS 13. This seems to be going on with Skype, messenger, WhatsApp or any other third-party application.
What I do when I hang up a phone call is the following:
Press the side button or the home button (depending on what iPhone you have.)
Anyway, press and hold to summon Siri and once you hear the bell, let go and press The side button or home button once more to get out of Siri. At this point, voiceover should talk again.
Hope that helps. It works for me all the time.

Submitted by KE7ZUM on Friday, October 25, 2019

Hmm. I'll have to test with an ios what's app call, Oh wait, I did yesterday and hung up and all was good. Using 13.2 over here latest beta as of I believe yesterday.

Try the siri trick, if you can even hear the siri, in my case all sounds were at the time muted but the last time this bug reared it head was about a month ago. So knock on wood, it will be fixed for you all when you get ios 13.2.

Submitted by roman on Friday, October 25, 2019

Hello. I am having the same problem with my device. I also do not know what to do.

Submitted by Khushi on Saturday, October 26, 2019

hi
I faced the same thing yesterday on a whatsapp voice call. I did nothing when it hung.. just locked the phone and kept it away for some time. after summoning Siri and locking the screen again, it was fine.

Submitted by ming on Saturday, October 26, 2019

well, it is not hapening all the time.
just from time to time....

Submitted by Ruth on Sunday, October 27, 2019

Well, I've tried to enable siri but it doesn't work too. When I press on the home button and side button together, it will take a while for voice over to become alive again.
So we should wait for the next IOS?

Submitted by DrummerGuy on Monday, October 28, 2019

I am very sorry for not being able to help. That is how I take care of the problem and it has worked for me 100% of the times. I am using an iPhone X and after hanging up a call with WhatsApp or Facebook messenger the volume of VoiceOver is gone so I press the power button for One or two seconds in order to summon Siri. When I hear the ding sound I press the power button again in order to get out of Siri and VoiceOver is back on.
I was hoping this same solution could work for everybody else.

Submitted by Oliver Kennett on Monday, October 28, 2019

It's likely it's hardware dependent. I've tried this solution on an iPhone 8 using the home button to invoke Siri but no joy. I then tried to reset the phone using the key combo I previously used on my iPhone 7... That was a mistake, the combo is different on the 8 and I ended up calling emergency services...

But generally, poking around at the phone or a little time seem to rectify the problem. I actually think all sound dies as no locking sound or Siri bong.

Anyway, the update should be out soon and hopefully it's been resolved for all hardware.

Submitted by KE7ZUM on Monday, October 28, 2019

I have a 10 r, knock on wood, for me it's resolved in ios 13.2. I hope this comes out soon for the rest of yall.