Hi, I just got a new battery and replaced the screen on my iphone 7 running Ios 12.3.1. When I make a phone call, just holding the phone up to my ear, Voiceover is still active, so that if my cheek rubs against the phone, I can hear it in my ear and sometimes it thinks I'm making a double tap or something. I have to position the phone fairly far away from my mouth so as not to activate Voiceover, which in turn makes me sound far away to the caller on the other end of the line. But if I keep the phone pressed against my ear, I can't hear what the caller is saying because Voiceover is talking. Furthermore, if I move the phone too far away from my mouth, the speaker phone gets activated. I know i can turn that off in settings, but it is a nice feature to have, when I want it. Ideally, though, I should be able to have the phone pressed against my ear without Voiceover thinking I'm still using the touch screen. I have turned on the Reduce Motion in Accessibility settings, turned off 3d touch, tried increasing the double tap timeout in Voiceover, all with no success. With my luck, it's probably some other overlooked button I can't find within settings.
Has anyone else run into this problem? Please let me know if I need to clarify any information.