Hi everyone
My father, who is registered blind, has a MacBook from around 2011. It was working OK but then he started having issues accessing Amazon when using Safari. This first affected books and what would happen is that a sponsered advert would appear and he couldn't out of it.
Chrome wasn't any use as it was too out of date and couldn't be updated, the Macbook being so old.
I suggested he get a new MacBook and use Chrome.
However, having purchased a Macbook Air, my father is now having intermittant problems in Chrome.
Sometimes instead of reading each section as he uses the arrow keys to navigate through, it reads every letter.
I am testing it all out to see if I can find a solution to this. I am not registered blind but I am dyslexic so I am use to having my own work read back to me,
With Amazon, I am finding that when a page loads the first thing that appears is a box with skip to and various shortcuts, which can spoken first, where as my father wants the web page details and not this.
That is useful for someone new but not everytime. I don't know if this can be turned off.
I had tried to arrange a support session with Apple at their store in Kingston-upon-Thames, but they only help with hardware issues and not Acessability issues. I need to ring them up.
I was considering recording my screen when it occurs as evidence.
Does anyone have any suggestions or are others experiencing the same issues? The Macbook Air wasn't cheap so I need to try and get this working for my father.
My father is currently using the old Macbook as that is working the best in Safari for now. However, Google no longer supports that version of Mail for GMail acounts.
Thanks for reading.
Comments
You can call Apple accessibility
I don’t know the number for where you are. But I’m sure you can do a quick web search and find it. They will help you specifically with your accessibility issues.
QuickNav and OneKey Navigation
VO+q for single QuickNav
Left+Right arrows for Arrow QuickNav
these sould be on if you want to navigate effectively.
Use special navigation keys to skip redundant content on web pages, like H for headings, L for links, B for buttons and so on.
HTH
Also vo + left right helps
I recently informed on this list about accessibility improvements on amazon and it still continues.
I use vo + left right arrows to go through sections and single key navigation rocks.
Thanks for the replies. My…
Thanks for the replies. My father has qucik nav on but he has it on for all keys and not just two keys.
What I need to do, but haven't done so yet, is record my screen and hope the problem to occurs.
I've done some more testing…
I've done some more testing and I've not been able to recreate the issue, although I did get one issue where it seems to be showing Chrome on Screen, with that in task switcher focus, but the VO seemed to be on TeamViewer as all the items, headings seemed to relate to that and not Chrome, although Chrome was clearly showing on screen as in focus.
Using shift and Tab to go elsewhere and then come back to Chrome seemed to resolve that one.
This occured after I hadn't touched the app for a time and it had gone to sleep.
I made a vide of that, should it be needed.
I am going to give the laptop back to my dad when I next see him and he is going to use it for over an hour to see if he can cause the issue to occur again. When that occurs I will film the screen, and go to the VO settings, ensuring filming is still on.
I gave the laptop back to my…
I gave the laptop back to my farther and set the screen recording.
He went to the BBC News Web site and when he tried to use the down arrow key to go through the headings it only went between the top tab and the first news heading. It won't go any further.
It get's stuck,
Before I started the screen recording he got onto the Amazon muisc page where by the up and down arrow keys were scrolling the page rather than going through the headings as they should.
As I wasn't recording at this point I couldn't see what was caused this behaviour to start.
As Chrome doesn't have the ability to have page shortcuts like in Safari, I set up an extension whereby one presses Apple Key+number. However, if no Web pages are open but Chrome is in focus, pressing Apple key+1 causes the WiFi to toggle on and off. My father hasn't caused this at least.
The only reason Chrome is being used is due to problems accessing the Amazon Web site using Safari. It's flacky.
I have managed to replicate…
I have managed to replicate the issue my farther is experiencing.
He goes to Amazon CDs. He goes through the shortcut options that appear and selects search.
He types in Sviatoslav ritcher and hits enter.
Next he press control+option+u and goes to he leadings menu
He then goes down to the first result below "2: results."
This is "2: Beethoven: Sonatas Nos. 18, 27, 28 & 31"
After selecting that, he finds that his navigation arrow keys are just going up and down the page and not navigating through the headings and thus the voiceover is not speaking either. It should still be nevigating through the headings.
I have replicated this myself and recorded the screen.
Has anyone else experienced this?
Update to this. My father has single key voice over on and also control+option+arrow key on and it seems the single arrow key tabbing stops working for the up and down arrow keys but the control+option+arrow key continues working correctly.
It is also occuring on the BBC News Web site and on that the left and right keys work but not the up and doqn, although all work when pressing control+option+arrow key
As before, has anyone else experienced this?
I can speak to Apple at some point but I need reproduceable steps to show them. I now have these.