remote support solution?

By trey, 12 October, 2020

Forum
macOS and Mac Apps

Hi everyone I hope you're all doing well and staying safe. I have a blind friend who I need to help with Mac OS X remotely. What solutions are out there to enable me to control my friends computer accessibly? I'm totally blind myself running the latest version of macOS 10. Thank you for your help everybody.

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Comments

By jack on Monday, November 9, 2020 - 11:26

Team Viewer should help in this situation. It is accessible with Voiceover.

By Ramy on Saturday, December 9, 2023 - 11:26

Hello:
If i'm using Team viewer or anydisk, will be able to listen to the other person VOice over while working?

By Holger Fiallo on Saturday, December 9, 2023 - 11:26

There is a nice remote that I think works with Mac. J Mosen had mention it many times. It works for windows and now the Mac.

By Ramy on Saturday, December 9, 2023 - 11:26

Hello:
for unknown reason, facetime is not working here, am using it on my mac studio, and each time i open it, i can not find anything,
i use VOCR to scan the screen iand i found that it asks for a camera, and i can not bypass this
is there a solution please?

By Ramy on Saturday, December 9, 2023 - 11:26

do you have it's name please?
just REM?

By Jim D on Saturday, December 9, 2023 - 11:26

Yes, Remote Incident Manager, or RIM would be the perfect solution for this scenario. RIM is a product of Pneuma Solutions and is cross platform, meaning you can control a Mac from a Windows Machine or vice versa. Of course, you can also control Windows from Windows or Mac from Mac.
It is fully accessible and quite simple to use.
I believe you can get up to thirty minutes a day for free. After that, you will have to get a subscription, but these are quite reasonable, depending on what you need.
For more info, check out:
https://GetRim.app
Hope This helps.
Jim

By Holger Fiallo on Saturday, December 9, 2023 - 11:26

As many stated it might be what you looking for. Check livingblindfully for a demo on how to use it by Mr. Mosen. They do not need to have VO or jaws on their machine for you to make it work.

By Jahmal on Saturday, December 9, 2023 - 11:26

Good evening, I would also recommend the Remote Incident Manager. You can use it free for 30 minutes a day, or signup for a ton of different pricing/subscription options. You can go to www.getrim.app to see all of the pricing plans. If you have any questions about it, you can always reach out to me privately via the contact form on my profile. I'd be glad to help you get setup!