Unlocking Sound Source from Rogue Amoeba on Big Sir, help!

By Moopie Curran, 16 September, 2021

Forum
macOS and Mac Apps

Hi,
I just purchased a license for SoundSource from Rogue Amoeba so I could play my music app through a separate sound card. I have my license code, and I'm copying and pasting it into the license code field, but it claims it's "for another product, or is unknown". Has anyone else had this problem unlocking soundSource on their mac running Big Sir?
Any help would be appreciated before I end up pulling my hair out, lol.
Thanks

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Comments

By White Stick Bloke

2 years ago

Hi,
I just copied and pasted the product key out of the email I received as well as the name (just make sure you aven't copied any additional spaces and the name is exactly what you typed when you bought the license).

If all else fails, just reach out to their support - they're great at providing assistance. I had a question about Loop Back once and they resolved it straight away.

Here's a link to their support page contact us section:
https://rogueamoeba.com/support/supportRequest.php

Good luck!