iTunes having problem with iPhone

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Hello, everyone. I'm currently facing an issue with iTunes, which seemed to have begun with the latest version. Whenever I plug my iPhone 4S into my computer's USB port, a message pops up that says: "We're sorry, but there was an error processing your request. Please try again later." This has been ongoing for a couple of weeks, and I have waited to see if it would disappear. Unfortunately, the problem remains apparent, so I'm at a loss as to what to do. In September of this year, I had to replace the iPhone I was using with another one, though this one is also the same model as the previous one I owned. The older phone I had, however, didn't cause this problem. One thought that crossed my mind was that iTunes wasn't recognizing it because it's another device. This thought had its origins from some Google searches that I did on the same day that the problem began. Funnily enough, the new phone was recognized without difficulty when I restored my backups the first time I inserted the chord into the PC, thus I’m not sure what’s going on now. Do you think it could be the version of iTunes that's the problem? Do I need to configure an option for it to recognize the phone? Apps on the computer side aren't being updated, and other functionality has become impaired by this issue. In short, I replaced my iPhone 4S with another 4S model, which isn't being recognized by iTunes. The message says: "We're sorry, but there was an error processing your request. Please try again later." I'm running an iPhone 4S with iOS 6.0.1. I don't know if the phone isn't being accepted or recognized, because I've never encountered this impediment before. Furthermore, the iPhone’s name is displayed correctly on iTunes, which may be a good sign. Any help you give would be greatly appreciated. Thanks in advance.



Submitted by kimayharden on Thursday, March 28, 2013

You try checking for your back up files on your iTunes library if you're recently synced your iPhone to iTunes. However, if you didn't backup your files recently the back up files will only have what you back up in your previous synchronization.

Submitted by Bahzad on Thursday, March 28, 2013

In reply to by Isaac Hebert (not verified)

I've attempted to install iTunes on another computer with fruitless results. I've found out that it may be stemming from my phone, which might need a reset. I'm not sure, though.