It seams like every time a new IOS or Mac OS update comes out or is coming up, some people will talk about the lack of certain VoiceOver features as compared to other operating platforms or all the Voice Over bugs that haven't been fixed. Inevitably, someone will say something like "It's clear that Apple just doesn't care about its blind customers". I truly don't understand this attitude.
I do understand frustration at long standing VO bugs not being fixed. There are some that frustrate me quite a bit. But, from my prospective, that's just part of working with technology and the same thing happens with the competition.
I'll give you one example. I was a PC user, using JAWS and WindowEyes, for 20 years before switching to the Mac in 2016. I can think of one big bug in particular, having to do with Jaws and editing formulas in Excel, which I experienced for many years, on many machines, with many different versions of Excel and Windows and Jaws. I began reporting this bug in 2002 and I reported it multiple times. The bug was acknowledged and I was told that they were working on a solution. As of 2016, when I switched to the Mac, it had still not been fixed.
I'm not saying that Jaws was or is a bad screen reader. It served my needs quite well for a very long time. I'm also not saying that Apple never mishandles things. There are long standing bugs concerning the editing of text in IOS and the continued existence of those bugs is ridiculous. However, it simply isn't true that the other operating platforms out there always get it right with regard to accessibility.
I'm sure that one thing that makes Voice Over bugs get fixed more slowly than bugs that effect main stream users is simply the numbers. In some sort of utopia, that wouldn't be the case but there are business realities here that can't be ignored. I don't know the numbers but I suspect that VoiceOver is used by far fewer than 1 in a thousand users. It also isn't inexpensive to develop and maintain. I suspect that Apple looses money on it. That being the case, we can't expect VO bugs to receive the same attention as those that effect mainstream users.
In my experience, Mac OS is a much more stable operating system than Windows and Voice Over is a much more stable screen reader than the competition. I don't at all regret switching. I began waiting into the Apple ecosystem 8 years ago with a iPod Touch. Now, in my house, there are 2 Macs, 5 iPhones, 3 iPod touches, 2 iPads, 3 apple TVs, and a AppleWatch. And I can pick up any one of them and use them without installing any software or making any sort of modification or doing any special set-up. That's pretty helpful when your 6 year old needs you to help him to find the show he wants to watch and then your 16 year old needs you to help him troubleshoot his phone. And that's something you don't get with any other company in the tech industry. I like it, I appreciate it, and they're going to have to do something worse than they have been doing to get me to jump ship.