Seeking a job delivering technical support to Apple users, please help

Hi all,
I need your help. I'm currently searching for a job, that includes helping others through the phone or in person providing technical support assistants on apple related products. As you haven't herd, Last year, I worked at teleperformance, which is a company that offered me a job to work as an apple technical support assistant for helping others over-the-phone in resolving apple related issues and problems. however, due to the inaccessibility issues with the screen shareing remote feature which is sadly not accessible with VoiceOver, I left my job. Now, I'm continueing the job search process in finding a job where I can help others, either through the phone or in person, in the field of technical support assistants related to apple products. I would also like to assist others in how to use their apple related products. I'm very technical, and I'm very talkitive. This job would be a part-time, not full-time. If anyone can help me in finding job opportunitys that offers this position, that would be great! thanks in advance!

Forum: 

I've done a Google search for

I've done a Google search for careers Apple, and the first result that came up may be the one you might need to investigate. A link that enables you to perform a job search appears on the page, in addition to other potentially useful content. It's worth a look, in my opinion. The title of the website should read "Apple - Jobs at Apple." Hope this helps.

thanks

Thanks, but that would require for us to move out of the state and move to california. now, if it would be the apple store in my area, that would be perfect.

Sorry to hear...

Hello,

Sorry your job didn’t work out for you. Most call centers that provide IT support usually have some non accessable software. You would think Apple would use accessable support tools but like other companies, they don’t exclusively use their products. What remote support software were you using? Most companies use Citrix which isn’t accessable.

I know it’s not phone support but here are a few things you can try. Is there a Braille Institute in your area? You can try to volunteer there as an IOS instructor which can lead to a paid job. Do you have a senior center nearby? You can volunteer there and it may also lead to a paid position. Older folks could use your company and you can instruct them how to use an IOS device at the same time. You can also work for yourself. Advertise and let people know you provide IOS training and support. Heck, there is a guy in my neighborhood known as the walking guy. You pay him 10 USD an hour an he will walk and chat with you. IF he can make money walking, you should be able to make money talking. LOL. Not trying to be poetic there.

Good luck.

Inaccessible remote-access software.

Club AppleVis Member

Hello Djmacradio,

I would like to hear more about your job-loss experience due to the use of inaccessible software. I would like to see if there is anything I can do to help and to
potentially write a story that might give this issue some media exposure.

If you would be interested, please email me directly at darrell@blindaccessjournal.com.

Thanks,

Darrell Hilliker
Accessibility Evangelist
BlindAccessJournal.com

Sighted or blind customers, bone up before you do this

First, a point about the inaccessibility of tech call center software. I have to be very critical here, so take this to heart. You said, you left your job because you couldn't use the software independently, it wasn't acessible. to be frank, who's to say you won't leave a job you find, again, because once you get on board, you discover that software to be less intuitive then you are expecting. Also, have you considered how you'll handle both sighted and blind customers? If blind, you got it covered, sighted, you'll have a hell of a time trying to explain yourself. Are you a visual presenter, being able to say the screen is devided into four quarters, the top left has the icon to go back, pictured like, insert description. I admit to not knowing all the icons, I find it somewhat difficult to help a family member with his IOS device because I can't accurately tell him what to click unless I knwo its pictured description. Things like: envelope for an email message, a paper clip for an attachment, these things you need to make a serious attempt to understand. Remember, a sighted person touches, and the action is accomplished, not this double tap to perform the same thing. How are you going to adjust to people's differing learning styles? Are you able to cut out the B.S. and go fast if something is easy for someone to pick up? Are you one of those presenters of info, whom assumes people know nothing, and take hours and years to finally get to the point of the lesson in question? Make sure your learning style and info presenting abilites match up with your clients. Also decide on a fair price. be prepared to be flexible, and be firm on what your expectation is for payment, should you do the advert and so forth to get this up and running. Ok off to clean and stop wasting time on this thing.

remote accessible software

Siobhan, unfortunately, there are very few pieces of remote access software that are accessible to blind individuals. The reason is that these generally transmit images rather than text. The state of the art is that, at present, the same screenreader needs to be installed on both machines in order for remote access to occur. So this was not simply a case of "less than intuitive"--it was completely inaccessible, & likely nothing at the current state of development of remote access solutions for blind individuals would've changed that. It's hard enough losing a job. Calling someone out because of software inaccessibility just adds more insult to injury.

Other considerations are the software requirements.

The company will not always install the screen reader on the systems. This has transpired for more than one person in my state and the agencies who were supposed to help just shook there heads. The people that told me the story stated that there was nothing that could be done. This came from the state agency. It was a councilor and a job coach who told me the story. Not good! They don't know the jobs that they are being payed to do. Sorry about the rant. I have lost my job two times due to lack of accessibility. This is in 14 years.

Sorry to hear that, and...

Sorry to hear that, and it was due to the inaccessibility of the remote client software. the other person who was the trainer signed into the remote client and helped the other person on the phone via his/her computer. Unfortunitly, The trainer tryed it with voiceover running, but all that was displayed was an image, no text. a technition from DBS Devision Services for the blind and apple accessibility came and evaluated the software with voiceover and it showed signs of no accessibility with the remote client at all. That's why I left due to accessibility issues. I hope I find another job soon that will offer in-store customer service through apples retale store or perhaps through an electronic retale store.

I had much the same thing happen.

The thing is that Tech support is no longer support. It looks like the trend is to log on to the customer's system and just fix the problem. You don't guide them over the phone. Not my idea of support. I think that both of us should look in the training section of the job banks.