Hi, I just called apple's disability support yesterday because I'm trying to use a partially inaccessible app called Offer Up. The camera roll is not detectable by Voiceover. The rep on the phone was extremely unhelpful; he said Apple doesn't help users with inaccessible apps because it's the developer's responsibility to fix accessibility problems. I pointed out that the developer is completely unresponsive. He halfheartedly used screenshare to try to help me interact with the camera roll which is not detected by Voiceover, but gave up way too easily in my opinion.
Is there some other service I can use where I can get this kind of help? It looks like Be my eyes couldn't do this as it doesn't have screensharing, and I don't have Aira, though if it could help with this type of problem, I'd consider getting it.