Help, problems with VoiceOver on Apple TV when using a sound bar

By Lielle Ben simon, 10 April, 2017

Forum
tvOS and Apple TV Apps

Hello? I have a new Apple TV 4. When i connect to my sound bar with HDMI cable, Voiceover does cat of all the time. it's not allow me to navigate and use in normly with my Apple TV. my modele of my sound bar from Jbl, model SB 450.
I will be hapy your help with tis. Thanks.

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Comments

By themusicman08 on Monday, April 10, 2017 - 20:26

Hi!

Your HDMI cable doesn't go in to your sound bar. Just the opticle cable goes in to that. The HDMI goes in to your tv. So here's how the hook up's should look.
1. Make sure that the HDMI cable goes from the Apple TV in to one of the HDMI ports of your flat screen tv.
Then, the optical cable needs to go from one part of the sound bar, into the optical slot on the tv. That should then work.

By Lielle Ben simon on Tuesday, April 11, 2017 - 02:43

I have a HDMI port, 4 outgoing and 4 incoming. Witch do i use? I have not a tv screen bicause i am blind.

By themusicman08 on Tuesday, April 11, 2017 - 16:51

Are you using a switch box? I have never heard of anyone doing this without a tv involved. Can you give more of a description so that I may help?

By Lielle Ben simon on Wednesday, April 12, 2017 - 02:48

Hi, I had purchased a sound bar that has HDMI port. I have HDMI cable that connects to Apple TV, and another side connected to the sound bar. Wen i connect to the TV screen it works well. it happands to me only wen aApple TV has connected to the sound bar.

By themusicman08 on Wednesday, April 12, 2017 - 16:34

You still need to hook up an opticle cable to your tv and sound bar. Depending on how many HDMI signals your tv puts out, in other words, inputs, you put the HDMI cable in to one of those on your tv. But, your saying you have no flat screen. What kind of tv do you have and is it a flat screen tv or just a regular tv with AV jacks on the front or back? Also, what is the model of the JBL sound bar?

By themusicman08 on Wednesday, April 12, 2017 - 16:49

Hi!

If you have a 3rd generation Apple tv, you will need to use the opticle cable output for audio. If this is a fourth gen apple tv, you can use HDMI to HDMI. However, your JBL speaker might need a firmware update in order for this to work correctly.