Smart Chef Smart Food Scale

Hello,
I was inspired by the good accessibility rating of this product and actually purchased one.
However, I do find that the accessibility of the app is not as great as this directory entry does suggest.
First, there are a couple unlabeled buttons. They‘re located on the top left and top right of the app‘s home screen. One switches into what I think is the Settings window, while the other toggles between what they call the Service menu and the Business Services.
I also find that trying to navigate the actual service menu using VoiceOver is a pain. I keep sliding up and down the screen with my finger, looking to catch one of the icons, and I keep missing them.
Finally, I find that trying to interact with some of the icons (in my case, I‘d like to try out the Coffee Scale), does not produce any perceivable result. Either the function can‘t be activated while VoiceOver is running, the function activates but is totally inaccessible, or the app displays an error message. Should the latter be the case, the error message is again not accessible for VoiceOver.
Thus, I would recommend to change the accessibility rating. Most buttons indeed are clearly labeled, but the app could definitely be easier to use.
I must admit that so far, my Smart Chef Scale has as it seems not yet been able to connect with my iPhone at all. (At least, the numbers don‘t change if I actually try to weigh something). Once I have it set up and running successfully, maybe I will change my opinion. But then again: The app would not even tell me in a perceivable manner that it couldn‘t connect to the scale; when I experimentally switched off bluetooth, it would not even ask me to switch it on again. :-(
So, I‘m having not such a good start; it can however only get better...

The part of the app that is fully accessible is the Talking Scale which can reply to Siri Shortcuts. I'm sorry if I did not make that clear. The manufacturer is quite responsive, so if you want other parts made accessible, please write them: [email protected]

Hello,
I finally managed to have the scale connect to my phone.
(Had to hard reset the scale and it worked).
While the app indeed provides a Talking Scale feature, including an impressive set of SIRI Shortcuts to interact with, even this part does not allow access to everything.
For example: The scale can weigh things in kilos, grams, pounds and ounces; and there are Siri Shortcuts to activate them. But the scale can actually also auto convert to liters of water, liters of milk and some more.. There is however no Siri Shortcut to activate these.
And without Siri, it‘s only by chance I can activate them.
My experience is this: I am able to open the Smart Scale App, then navigate to the Talking Scale and double-tap it. This will activate the talking feature.
However: Reading through the screen with VoiceOver after the talking feature is activated still reads me the very same home screen. It is as if I hadn‘t activated the feature at all.
Trying to make the Talking Feature stop (so I could try another one), I double-tapped the Talking Scale icon again. This did not deactivate the scale, but made the scale cycle through its measuring options.
So: My guess is that VISUALLY, tapping „Talking Scale“, „Smart Café“ and so on indeed makes windows with buttons appear, but VoiceOver just ignores them.
So while I really think they‘ve done a great job adding the Talking Scale, I am rather sad it‘s about the only feature currently accessible in this app.
I‘ll follow your advice however and drop them an email.
They seem to update the app rather frequently, so I do have hope for it to become better.

Hi Eric,

Thank you for taking the time to respond.

I appreciate your plans to add some more Siri commands to your app.

What rather worries me is your quote:

Most likely, we will release a separate app for the visually impaired community as other in-apps have UI that only make sense when users can visually interact with the app.

To be honest, I am not sure this is true.

Could you elaborate on why you think the UI elements in your current app can't be made accessible for the blind?

As you probably know, VoiceOver, the screen reader which is built into iPhones, enables blind individuals to interact with most visual elements in apps, including buttons, slides, drag and drop functionality and so on.

I believe that if you add the necessary Accessibility Properties to the visual elements in your app, it becomes perfectly accessible and you wouldn't have to build a separate app for the blind at all. To be honest: I, and many others in our community, would prefer your "main" app to become fully VoiceOver accessible instead of you building a separate app just for the blind.

Have you considered going that route instead?

If you are interested, may I direct your attention to this link? It lists many useful resources, including Apple's own Dev Center, explaining how apps can be made fit for VoiceOver.

Looking forward to hearing your opinion!

Hello Eric,
Thanks for outlining those reasons.
Let me address them both:
As for content that changes frequently, there‘s no need to develope a separate app.
Apple provides detailed instructions on what Accessibility Attributes have to be defined in order for these elements to be handled by VoiceOver correctly. If you set these, everyone using VoiceOver will be alerted instantly as soon as an element changes.
You can find information on how it‘s done at
https://developer.apple.com/library/archive/documentation/UserExperience/Conceptual/iPhoneAccessibility/Making_Application_Accessible/Making_Application_Accessible.html#//apple_ref/doc/uid/TP40008785-CH102-SW7
(Look at the sections about „dynamic elements“
As for Reason #2:
There‘s really NO NEED for more Siri commands. As you have discovered, the blind are perfectly capable of handling an IOS app, as long as it has the correct Accessibility Attributes set. In fact: I personally prefer using an app „normally“ instead of having to talk to Siri all the time.

I hope you keep considering!
If you need further information, please let me know!
Best Regards and thanks for the work you do! René

Hi,

Its been nearly a year, so I'm wondering if any improvements have been made to the app accessibility wise. I'm considering getting one for use with coffee beans.