Is anyone else having a problem where Word 365 can't access the text in a document and gives messages like "Empty layout area" and "Content is empty"? This has been going on for a few months and I'm getting around to trying to fix it because I need to work on a collaborative document that requires Word features. I have Catalina version 3 and the latest version of Word 365. I have tried uninstalling and reinstalling the Word 365 app.
I know there's something there because the documents can be opened in other apps like Pages.If I move the cursor to the layout area and click, I can select all and copy to another app. But whether I enter the layout area and try the read-to-end command nothing happens, and if I try to arrow down, I get the error sound.
i opened a support chat with Microsoft Office. They were unable to advise me and they gave me the phone number for the accessibility team. They were not able to provide mac-related support and gave me another number to call. I called that number and they tried to refer me back to the accessibility team, and my call was dropped.
I'm out of ideas and wondering if anyone has had this problem and found a workaround.