I rarely post on this forum and I wish to submit a bug to Apple. What information should I give them as well as the actual bug. Any help given would be gratefully appreciated please, Thank you all and stay safe
I agree with the comment above, but, I also think you should get a screen recording, and or a screenshot, or both. Tech support loves screenshots and screen recorddings. Usually, when I tell them I have one or both of these, and ask if they want them, they immediately say yes. Although 99% of the time, I just send them with out being asked.
These things give a clearer picture of what's going on, and sometimes there are things that VO. can't read or see, but a sighted person can see. This happened on a few screen sharing sessions with tech support.
Also, be nice about it. Give as much info as possible. I get being frustrated, believe me. But, I try and always treat people the way I'd want to be treated. The old saying that you attract more flies with honey than vinigar has a lot of truth in it. Not saying you aren't nice, but just try and keep that in mind.
Comments
Here you go
Taken from Found an Accessibility Bug in iOS, iPadOS, macOS, watchOS or tvOS? Hereβs How to Let Apple Know and Why You Should:
This should be all that the Accessibility team need.
agree with above statements, but
Hi there!
I agree with the comment above, but, I also think you should get a screen recording, and or a screenshot, or both. Tech support loves screenshots and screen recorddings. Usually, when I tell them I have one or both of these, and ask if they want them, they immediately say yes. Although 99% of the time, I just send them with out being asked.
These things give a clearer picture of what's going on, and sometimes there are things that VO. can't read or see, but a sighted person can see. This happened on a few screen sharing sessions with tech support.
Also, be nice about it. Give as much info as possible. I get being frustrated, believe me. But, I try and always treat people the way I'd want to be treated. The old saying that you attract more flies with honey than vinigar has a lot of truth in it. Not saying you aren't nice, but just try and keep that in mind.