So I would like to relay something that I was told. The Apple accessibility team would actually prefer phone calls. Consider that when we actually called them, there’s almost no weight. That means that they’re not getting enough calls on a daily basis. Calling them and making them turn on voiceover and go through all of these issues will mean that they have to submit Reports that go directly to the engineers. And then they have to send you back a progress update. Imagine if 100 of you guys called them on a daily basis. They would be absolutely overwhelmed and have to place a more meaningful focus on these bugs. If you guys called more often, they would turn voiceover on, and never turn it off. Which means that they would be interacting with it constantly, and understanding the importance of fixing these issues.
I’m not posting this for a conversation. Although I’m always open to a dialogue. I am absolutely begging you guys to reach out directly to Apple accessibility. Call them at 1-877-204-3930. That is of course the United States phone number. I’m sure there’s a more local number in your own regions. Make them create case numbers and call them back about the case numbers. They gave us this tool. It’s really important that we use it.
I do not want to call Apple accessibility and have no wait. I want to call them and know that you guys are on the phone with them and giving them as much feedback as possible. I repeat myself one more time. Apple accessibilities phone number has a more direct connection to the software engineers. When they create a case and submit feedback to the engineers, the engineers have to look at the issue and, they have to get back to you within 24 to 48 hours. Even if it’s just to say that they’re still working on the issue.
I know that some of you guys are using beta software. An Apple accessibility reps dont work on beta software. But most of you are running the most recent versions of iOS 16. And consider that iOS 17 is probably releasing in 3 to 4 weeks.
Please, please, please call them and call them often. I am literally begging you with all of my heart. Stop leaving just messages and comments if you’re going to submit, bug reports, regularly and consistently update them. But fundamentally, I think it’s more important to call Apple accessibility at 1-877-204-3930. Think if more of you guys did it, it would make a huge difference. Overwhelmed them. Exhaust them. Annoyed them. Make their lives focused on these bugs so that they actually have a reason to fix them. Call them.
I honestly do not care if there’s a language barrier. That is literally their problem. They created voiceover to work with multiple languages. Then they should have representatives that speak your language. If they don’t and you call them and you call them over and over again, that’s going to incentivize them to eventually higher people that do speak your language. Call them.