Direct Contact Links for App Accessibility Feedback

Other Apple Chat
Just another quick suggestion: Recently, I tried tweeting Facebook about accessibility issues with the latest version of their app using the link provided on AppleVis' page only to be told by Facebook I had to submit a ticket about it. Since finding out how to do this is often very difficult and since generally figuring out precisely who to contact / how to contact people regarding acccessibility issues is quite the task, I would suggest that, one each app's page, there be a direct link to precisely where users need to go to contact the right people regarding accessibility issues with each app.



Submitted by Michael Hansen on Friday, August 30, 2013

Member of the AppleVis Editorial Team
Hi Misty, This is a great suggestion, and something that we have discussed internally before. Unfortunately, the problem with implementing direct contact links is that a lot of times, developer contact information isn't very easy to find. Some developers have support email addresses, some have a form that users fill out, etc. and customizing the contact link/method for each app would be impractical. If Apple were to implement a universal app support system where app support was conducted uniformly and information was easily available, we may revisit this idea. Regards, Michael Hansen AppleVis Editorial Team