Title: Seeking Help with Apple Music Accessibility Issues: VoiceOver Not Functioning Properly After MacOS Update

By Ming_VL, 31 October, 2024

Forum
macOS and Mac Apps

Hello everyone,

After I recently upgraded to the latest MacOS, I found that my Apple Music is nearly unusable on my Mac. When I use VO combined with the left and right arrows to navigate to "Home" or "Library," and then press VO + Shift + Down Arrow to interact with the submenu, I can barely do anything. I can’t select any of the recommended music lists from Apple Music, nor can I access any play buttons.

When I press Command + F on the main Apple Music interface to search for an artist, song title, or album name, I know there should be results displayed, but I can’t access any of the content through VoiceOver.

Has anyone else encountered similar issues, or do you know how to resolve this problem?

Options

Comments

By Mara on Thursday, November 7, 2024 - 16:58

They have essentialy broken it. you can stil access your library though so it sort of works. depending on the way you consume music. we'll have to wait for the next update.

By VincentPoinsot on Thursday, November 7, 2024 - 16:58

Indeed, Apple Music has been unusable since Mac OS X 15.1. Surprising that few people complain about it. They managed to break the accessibility of a paid service within an Apple app…

By Devin on Thursday, November 7, 2024 - 16:58

I've noticed its been broken since the 3rd beta of 15.1. I've submitted a bug report to apple FB15498602.
I will probably upgrade to 15.2 beta later this week for development work so will report back if it is fixed in the beta for 15.2

By Cankut Değerli on Thursday, November 7, 2024 - 16:58

Unfortunately yes, Apple music, apple tv and Mac App store navigation with voiceover is severely broken in Mac OS 15.1. At least I can brows through my Library. But this is really Crazy. Thanks apple!
I also reported a feedback about this. FB15679135

By Bruce Harrell on Thursday, November 7, 2024 - 16:58

Have you tried using IOS to access and airplay to your Mac to play?

By Eric Davis on Thursday, November 7, 2024 - 16:58

I was able to have a cited person test Apple Music when VoiceOver was turned off. It worked as it was advertised to work. Truly, Apple has really broken it this time.

By Ashley on Sunday, November 10, 2024 - 16:58

Same issue here and it's beyond infuriating. The only reason I still subscribe to Apple Music is the lossless playback, but if Spotify ever adds lossless support at the same cost as a premium subscription I'll switch. I can't stand the Spotify Mac app, or any app that presents its interface as web content for that matter, but Apple are now consistantly breaking things that weren't broken for seemingly no reason. The irony that Apple Music works better on Windows with NVDA (as do most things) than it does on the mac with Voiceover is not lost on me.