iPhone 15 pro and issues with no sounds with the mail app

By Saj, 19 April, 2025

Forum
iOS and iPadOS

Hi there to everyone,
I’ve been having a very weird issue happening for quite some time but only noticed it in iOS 18.4. Now whenever I use my Mail app, there are no sounds if emails are coming in but if I individually open each inbox of every male account on the Mail app it will then make a noise. Does anyone know how to fix this as I have tried going into settings and making sure that the relevant notifications are on. Does anyone know if this is an actual bug and has anyone reported it? It’s so frustrating I just wish they would sort this out.
Many thanks, Sajid.

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Comments

By Brian on Sunday, April 20, 2025 - 02:32

Hi,

Try going to settings, notifications, mail, customize notifications, and do the following.
Under BADGE COUNT heading:
Make sure, All Unread Messages, is selected.
Under Accounts heading:
Go into each account under this heading, and enable everything.

Finally, make sure Primary Inbox is set to "off".

Edited to add, "Make sure you go into settings, Sounds & Haptics and select a sound for your incoming mail. By default, this is set to' none'".

HTH.

By Saj on Sunday, April 20, 2025 - 16:51

Thanks very much for that Brian, unfortunately it hasn’t actually worked so let’s hope that they do fix it but thank you so much for the recommendation nevertheless.

By Tyler on Sunday, April 20, 2025 - 17:02

Member of the AppleVis Editorial Team

I'm not experiencing this on my iPhone 15 Pro, but the fact that you hear the new mail sound after opening a mailbox makes me wonder if data is only being fetched then and there, rather than in the background as you'd expect. You can check this by going to Settings > Apps > Mail > Mail accounts > Fetch new data, and making sure the settings for your accounts, as well as your fetching schedule, are what you want.

HTH

By Brian on Sunday, April 20, 2025 - 20:35

Oh, I did not even think about that. Yeah, if you have it set to fetch, automatic, I think it only fetches when it is plugged in and on Wi-Fi. So that could also limit the alert you get regarding new incoming email.