I booted up my mac today to find that i can't use spotify at all anymore. When ever i open the app and voice over tries to focus it it closes right away again without an error or anything. It stays open if voice over doesn't try to interact with it. Any one else have this problem?
I am on macbook air m3 (2024) with macos 15.5.
By frapal, 15 August, 2025
Forum
macOS and Mac Apps
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Me too
Yes the app crashes almost straight away for me. Was working fine a couple of days ago. The web player still works but is a bit fiddly.
I know if I contact support they will tell me to uninstall the app and reinstall because that is all they ever say. Have you tried this? I will probably give it a go but it's a bit of a hassle because you have to go through a few steps if I remember right.
The Spotify email support is absolutely awful. I am 99% sure it is automated because the replies come in so fast that they can't possibly have been written by a human. They also never pay the slightest attention to anything you say and just tell you to reinstall the app - even if you are just asking a question like "how do I do this?" the answer is still delete the app and start again. It is the absolute worst.
The only thing I have found is that if you ask for the issue to be escalated then you might get a reply from a human. I've only tried this once and did get through to someone who at least read my emails and told me that Spotify on the Mac didn't support VoiceOver. Because my issue was relatively minor I dropped it at that point.
The other option you have is to use Be My Eyes. I did get this and spoke to someone who was really enthusiastic and nice - however he knew absolutely nothing about screen readers and certainly not on the Mac.
I'm intending to reinstall the app today. But first I will ask mrs grieves to try without VoiceOver and see if I can confirm what you are saying that it is explicitly a VO issue. I hope not.
Confirmed
So I turned off VoiceOver, and mrs grieves was able to open Spotify fine. I asked her to go into settings and empty the cache. Bit of a long-shot and it didn't help.
But yes it does look like it is a problem with VoiceOver. If I turn off the option for the text and VO cursors to be synchronised and change start position of VO cursor to be first item in window, then I can get Spotify to open. But then as soon as I do anything it crashes again.
So I think it's either a case of braving support or hoping the next version will fix it.
Ventura
I know this doesn't help but i was curious so tried it on my old Mac still running Ventura. It was on na ancient version of Spotify which still was working fine. So I upgraded it to see what would happen. And whilst it doesn't crash, the whole app is seemingly unusable. I can't seem to interact with anything. If I press Cmd+L it tells me I'm in the search box but I can't type anything. Anyway totally broken whichever way you look at it.
it's spotify problem
I now tried the app on a fresh macos 15 vm and it also happens there. Same on a macos25 vm. Always the same problem, it crashes so hard that when i look at it in terminal, i see that even the spotify crashreporter crashes. For the techsavy people, it is basically trying to catch the crash report but the report is already gone from the ram memory so it fires invalit adress and then a few follow up errors that all happen because of that.
The biggest problem with the web player for me is that you can not change the playing volume in there. I like to have music playing in the background when i am working and this is no longer pssible that way.
I really hope they fix this fast, because that way i can't use the service at all on my mac right now. Good that i still have my soundiez subscription and i am now moving my playlists to youtube for the timebeeing.
If any one wants to test the issue or maybe debug it further, you don't even need to have a spotify account. You just need to download the spotify app on macos and try to get into the login webframe. It directly goes boom even there.