Apple has released the new phone. Time couldn't speed up enough for me, to watch the event yesterday. As i began to see the new features, the taller screen, the better performance of the camera, the new microphone, there was a split second of want that crossed my mind. However i'm here to explain why I do not, want the newest phone.
First of all, my experiences at the same apple store for two different products have soured me. The first was getting my Mac repaired, while having Apple Care. Upon bringing it in, I was told by an unsympathetic, employee who was only out for a sale, We don't cover liquid damage, therefore either spend to fix it, or buy a new one. My fault for not knowing about no liquid damage, I take responsibility for that. I was left with little recourse but to spend funds I did not have an abundance of, to replace the computer.
The second experience I had envolved a phone which was replaced twice within the warranty period. First time, the speaker wasn't acting right, replaced not in the same apple store and service couldn't have been more helpful, and understanding. The second replacement came when the motor began to malfunction seemingly out of nowhere. Again, the gentleman couldn't have been nicer, explaining that it wasn't me, he could fix it, and did so. Let me explain that he did not replace that phone but gave it back fixed. This last experience is really where my venom lies.
Callers begin not to hear me, and family emergencies dictated I have a working phone immediately if not sooner. While in the same store which is my closest Apple retailer, I was treated as though I was not believed, rudely, and above all like I was wasting the man's time. He was not about to replace the phone without payment for it as it was out of warranty, something I didn't know. Then I was given some poorly worded comments about Voice over and how he "hated" it and it "drove him nuts." I now have a working phone.
Based on the situations above, and the fact I have spend money on a new computer, and a new phone with little sympathy and little willingness to work with me, I ask the masses this question. Is Apple deserving of the upgraded price of the newest,best oh look it's shiny and better, phone? I say, it is not. I fail to understand any difference my miniscul dollars will make to such a giant company such as this. Should i choose to upgrade when it comes, in two months, who's to say I'll be happy? Who's to say it won't "Brick" like it has on two previous occasions? Until there is a valid argument to my upgrading, and my moneys being useful other then to pad pockets, I will stick with the four.
Please note this is not an I hate apple, post. Simply my unwillingness to support the newest product for the current time period.
Comments
You are responsible
Re: I am responsible.
The good news is...
We agree somewhat, JT
remember why they want you to upgrade, and look at all your opti
Customer relations
I'm in the UK and when you