Is Samsung's iOS App for Controling Samsung Washing Machines Accessible?

Hello,

Our washing machine finally gave out after 15 years and now we’re shopping for a new one. Went to Lowes and they had quite a few to choose from. Top loaders and front loaders. Sadly, no more knobs or mechanical buttons you can use to start a cycle let alone select hot, cold, short or long cycle.

So it came down to Maytag, which makes distinct audio sounds for each cycle, temp, etc. Or the second option, a Samsung that has an IOS app available. You would need to purchase a wifi adapter and the Samsung washer will become part of Samsung Smart home.

So my question is, does anyone have a Samsung Washing Machine that they use with the IOS app? Is it accessable? Does it let you do all the things you would normally do when washing your clothes? I downloaded the app but there is no demo mode.

Thanks for any input or suggestions.

Forum: 

#1 I have been using the smart

I have been using the smart home app for a few weeks now, you can change to about 5 or so of the cycles, but after that voiceover doesn't select other cycles lower in the list. So its not perfect but is useable.

#2 Thanks!

Hello,

Thanks for the reply. That’s kind of disappointing to hear. I thought Samsung, being as big and popular as they are, would make accessability a priority.

It’s interesting because on their website, it states they are big on accessability but they don’t mention anything about blind users.

Thanks again!

#3 Not an iOS User, But

I'm not an iOS user, but I'm wondering if perhaps Samsung has a Mac app as well? If so how is the accessibility? Some of my neighbors are wondering the same thing. Sadly we recently had to bid our washer and dryer of about 11 years a fond farewell, and the machines that were purchased for my building are both Samsung. Long story short, they are not terribly accessible. They do play tones to indicate the various settings, but the tones are of the same pitch etc. Fortunately the buttons are all raised though, and there are no touch screens to speak of on these machines. I took a Braille label maker down and with help from 2 sighted tutors, labeled some things on the machines but still one of them or one of my neighbors has to help start the clothes once I put them all in the washer. I recently took a look at http://www.afb.org/tech , and while the news regarding access to various home appliances is good it could definitely be better. I suppose the reason Samsung machines were chosen as opposed to some other manufacturer's machines for my building, was that this company had a particularly good deal or something. Anyway, enough of my rambling. I'm just wondering if anybody knows of a Mac app for Samsung.

#4 I'm not sure about the app

I'm not sure about the app but maybe you could write them and get some assistance? I would hope it would work especially if it's one of the ones that the lid is blowing off of it and causing issues.

#5 I have a Samsung washer and

I have a Samsung washer and the app is called smarthome.
I can say that accessibility is going down, every update is more difficult to use.
I'm really angry about this, because I bought a washer that costs about... 800€, and now I can't use it because Samsung decided to change buttons and controls.
I wrote about 2 months ago, the replied to me:
"ok,. we will improve accessibility".
But what happened? Accessibility is terrible now.

There is also a dedicated app for washer on the appstore, but it is for old models, now they decide to implement all in smarthome.

#6 Thanks!

Hello,

Thanks for the posts.

I don’t think a Mac app is available. When I looked at the requirements, it said IOS or Android. Perhaps a 3rd party makes one but I am not aware of any. A web portal would have been a nice back up for those without an IOS or Andy.

So far, there are three Samsung users in here. Perhaps the three of you can write to Samsung’s corporate office and ask that accessability be improved on the next IOS release.

The lady at Lowe’s plugged in the washers so I could try them out. She was fascinated as she never had a blind customer before and wanted to know if they were accessable as well. With the Samsung, it does beep but all the tones sound alike no matter what you select as someone posted above. I suppose you can put a Braille dot next to normal and cold. The On and start buttons are still mechanical so no dots required there. The IOS app, from what I’ve read here and elsewhere, is not that VO friendly. The Maytag on the other hand, does not have an app. It does however, have different tones for the different things you can select. For other things like steam before wash or linen and bedding optios, I couldn’t tell the difference or perhaps I’m not familiar enough with it yet.

In the end, we got the Maytag. While I am disappointed there is no IOS app, the upside is I know it’s accessable in its own way and I don’t have to worry if the next app update will be accessable or not.