I booted up my mac today to find that i can't use spotify at all anymore. When ever i open the app and voice over tries to focus it it closes right away again without an error or anything. It stays open if voice over doesn't try to interact with it. Any one else have this problem?
I am on macbook air m3 (2024) with macos 15.5.
By frapal, 15 August, 2025
Forum
macOS and Mac Apps
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Me too
Yes the app crashes almost straight away for me. Was working fine a couple of days ago. The web player still works but is a bit fiddly.
I know if I contact support they will tell me to uninstall the app and reinstall because that is all they ever say. Have you tried this? I will probably give it a go but it's a bit of a hassle because you have to go through a few steps if I remember right.
The Spotify email support is absolutely awful. I am 99% sure it is automated because the replies come in so fast that they can't possibly have been written by a human. They also never pay the slightest attention to anything you say and just tell you to reinstall the app - even if you are just asking a question like "how do I do this?" the answer is still delete the app and start again. It is the absolute worst.
The only thing I have found is that if you ask for the issue to be escalated then you might get a reply from a human. I've only tried this once and did get through to someone who at least read my emails and told me that Spotify on the Mac didn't support VoiceOver. Because my issue was relatively minor I dropped it at that point.
The other option you have is to use Be My Eyes. I did get this and spoke to someone who was really enthusiastic and nice - however he knew absolutely nothing about screen readers and certainly not on the Mac.
I'm intending to reinstall the app today. But first I will ask mrs grieves to try without VoiceOver and see if I can confirm what you are saying that it is explicitly a VO issue. I hope not.