Introduction
Until 3 or 4 years ago, I did most of my financial dealings over the phone or using my bank’s website. Although more recently I have used the app for 99 percent of my dealings involving finances (in fact, I prefer the app more than the website), the app has some problems. Due to the world population going more mobile than ever before, financial institutions as well as other industries are forced to embrace the digital age or get left behind. But what is the result…